Who do I call?
Johannesburg · Put this on your fridge · Truth and Solidarity Movement
Always get a reference number, and write it down with the date and the name of the person you spoke to. Without one your complaint does not exist. With one, you can escalate it to your ward councillor.
LOCAL Your municipality — City of Johannesburg
| Pothole in my street | Johannesburg Roads Agency (JRA) — 0800 562 874 or 011 375 5555, hotline@jra.co.za |
| Street light not working | City Power — 011 490 7484 or 0800 202 925 toll-free |
| No water / burst pipe | Johannesburg Water — 011 688 1699, SMS 45201, fault@jwater.co.za |
| Power outage / cable theft | City Power — 011 490 7484 or 0800 202 925. Eskom-supplied areas: 08600 37566 or dial *120*37566# |
| Bins not collected | Pikitup — 011 375 5555 or 010 055 5990, info@pikitup.co.za |
| Sewage in the street | Johannesburg Water — 011 688 1699, fault@jwater.co.za |
| Illegal dumping | Pikitup illegal dumping hotline — 0800 873 343. By-law enforcement: JMPD 011 375 5911 |
| Business or trading licence | City of Johannesburg licensing, via Joburg Connect — 0860 562 874 or 011 375 5555 |
| Health inspection of a shop | City of Johannesburg environmental health, via Joburg Connect — 0860 562 874 |
| Building plans / zoning | CoJ Development Planning, via Joburg Connect — 0860 562 874 or 011 375 5555 |
| Noise, by-laws, illegal trading | JMPD (Joburg Metro Police) — 011 375 5911 |
| Traffic light out | JRA — 0800 562 874 or 011 375 5555 |
| Rates or municipal bill dispute | Joburg Connect billing — 0860 562 874 (option 1), joburgconnect@joburg.org.za |
| Corruption in the City | City of Johannesburg anti-fraud hotline — 0800 002 587 |
PROVINCIAL Gauteng Province
| School problem | Gauteng Department of Education — 0800 000 789 or 011 355 0000, gdeinfo@gauteng.gov.za |
| Clinic or hospital problem | Gauteng Department of Health complaints — 0800 203 886 |
| RDP / government housing | Gauteng Human Settlements — 011 355 4000. Housing scams and land invasions: 0800 701 701 |
| Provincial road (between towns) | Gauteng Department of Roads and Transport — 011 355 7332 |
NATIONAL National government
| Social grant | SASSA — 0800 60 10 11, WhatsApp 082 046 8553, or dial *120*69277# |
| ID document or passport | Department of Home Affairs — 0800 60 11 90. Complaints: 0800 20 44 76 |
| Crime, theft, assault | SAPS — 10111, or 112 from a mobile. Crime Stop tip-offs: 08600 10111 |
| Tax | SARS — 0800 00 7277 |
| Corruption by a government official | The Public Protector — 0800 11 20 40 |
| Voter registration or my ward | The Electoral Commission (IEC) — 0800 11 8000, WhatsApp 060 088 0000, www.elections.org.za |
If nothing happens, climb the ladder in order
Call centre (get reference) → the depot or local office → your ward councillor, quoting the reference → the MMC or department head → the Municipal Manager → the Public Protector on 0800 11 20 40.
Nobody may charge you
Reporting a fault, applying for housing and getting a grant are all free. Anyone asking for payment to put you on a list is running a scam.